Operations Management is the discipline of designing, managing, and continuously improving the systems that produce and deliver products and services. Whether an organization manufactures automobiles, operates hospitals, manages airlines, develops software, runs retail stores, or provides financial services, operational excellence determines its ability to satisfy customers, control costs, maintain quality, and compete successfully.
This course provides a practical understanding of how organizations plan, execute, and improve their operations. Rather than emphasizing mathematical models or manufacturing theory alone, students will learn how managers make operational decisions that improve efficiency, quality, productivity, flexibility, and customer satisfaction across both manufacturing and service industries.
Throughout the course, students will study operational planning, process design, capacity management, quality management, supply chain coordination, inventory management, project management, technology integration, sustainability, and continuous improvement. The emphasis is on real-world managerial decision-making and developing operational systems that support organizational strategy and long-term competitive advantage.
Course Objectives
By the end of this course, students will be able to:
• Understand the strategic role of operations management within organizations.
• Design and analyze operational processes that improve organizational performance.
• Manage capacity, resources, and workflows efficiently.
• Apply quality management principles to improve products and services.
• Understand inventory and supply chain management practices.
• Develop production and service delivery plans that support organizational goals.
• Evaluate operational risks and business continuity strategies.
• Integrate technology and automation into operational decision-making.
• Measure operational performance using appropriate performance metrics.
• Align operational excellence with long-term business strategy and customer value creation.
