Prescription medications are expensive, and pharmacy billing errors or unjustified markups can make them even costlier. Patients often don’t realize they have the right to challenge overcharges and demand corrections. This course provides a step-by-step roadmap for disputing pharmacy overcharges: identifying errors, gathering evidence, dealing with insurance coordination, negotiating directly with the pharmacy, and filing complaints with regulators when necessary. By the end, students will know how to spot, dispute, and resolve pharmacy billing problems confidently.
Course Objectives
By the end of this course, students will be able to:
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Detect common pharmacy billing errors and overcharges.
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Review receipts, insurance claims, and Explanation of Benefits (EOBs).
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Communicate effectively with pharmacists and billing departments.
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Dispute charges with insurers and request corrections.
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Escalate complaints to state boards, PBMs (pharmacy benefit managers), and regulators.
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Protect themselves from repeated or hidden overcharges.
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Develop a step-by-step strategy for ensuring fair medication costs.
