Every successful business depends on its ability to transform ideas into products and deliver those products to customers efficiently, consistently, and profitably. Whether producing automobiles, smartphones, pharmaceuticals, clothing, food, or consumer electronics, organizations must coordinate design, sourcing, manufacturing, quality control, logistics, inventory management, technology, and customer fulfillment across complex global networks. Understanding how products move from concept to customer is essential for future business leaders.
How Products Are Made and Delivered is a practical, executive-oriented course designed to provide Junior MBA students with a comprehensive understanding of modern production and supply chain operations. Rather than focusing on engineering or technical manufacturing processes, the course emphasizes business strategy, operational excellence, supply chain management, quality systems, technology integration, risk management, sustainability, artificial intelligence, and executive decision-making.
Students will explore product lifecycle management, procurement, manufacturing strategy, inventory control, quality management, logistics, warehouse operations, global supply chains, digital transformation, automation, sustainability, and operational leadership. Throughout the course, emphasis is placed on practical business application, enabling future leaders to understand how operational excellence creates competitive advantage and delivers customer value.
Course Objectives
By the conclusion of this course, students will be able to:
• Understand how products move from concept through production and customer delivery.
• Recognize the strategic importance of operations and supply chain management.
• Understand sourcing, procurement, manufacturing, logistics, and fulfillment processes.
• Evaluate operational decisions from cost, quality, speed, and customer perspectives.
• Understand inventory management and demand planning principles.
• Recognize how technology and artificial intelligence improve operational performance.
• Build resilient and adaptable supply chain strategies.
• Integrate sustainability into production and delivery systems.
• Lead operational improvements that increase efficiency and customer satisfaction.
• Understand operations as a strategic driver of organizational success and competitive advantage.
